Engineering Manager - LC Phone

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the role:

As the Engineering Manager for the LC Phone team, you will be at the helm of multiple products such as Voice, Messaging, Compliance, Whatsapp and CPaaS that contributes to over $50M and growing to our annual recurring revenue (ARR) and supports millions of users. Leading a team of 8 engineers, you'll oversee the development of a complex system with over 10 services, handling more than 20M API calls every day.

In close collaboration with 3 Product Managers (PMs), you'll drive technical direction, innovation, and execution. Your role will involve managing the scale of these services, ensuring they remain performant, reliable, and able to support continued growth. You'll also focus on nurturing a high-performing, diverse team while implementing best practices in engineering processes and culture.

This role is perfect for a leader who thrives on solving large-scale technical challenges and has a passion for mentoring teams and driving product success.

Requirement

• Extensive hands-on experience with Node.Js and Vue.Js (or React/Angular)
• Experience with scaling the services to at least 200k+ MAUs
• Bachelor's degree or equivalent experience in Engineering or related field of study
• 5+ years of engineering experience with 1+ years of management experience
• Expertise with MongoDB, and fluency with sharding, and indexing
• Proficiency in Message Queues
• Strong people, communication, and problem-solving skills

Responsibilities

• Mentor and coach individuals on the team
• Perform evaluations and give feedback to help them progress
• Planning for fast and flexible delivery by breaking down into milestones
• Increase efficiency by patterns, frameworks and processes
• Improving product and engineering quality
• Help drive product strategy
• Design and plan open-ended architecture that are flexible for evolving business needs

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.